Frequently asked Questions
Appointment Confirmation
Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment we are unable to guarantee your booking.
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PRICES
All prices include GST (Goods & Services Tax 10%) unless specified otherwise. All prices are in Australian Dollars. Please note minimum purchase is $20.
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Running Late
Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.
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No Show
Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented:
a) You will forfeit your deposit
b) You will be requested to pay a deposit when next booking an appointment
c) A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.
CANCELLATION POLICY
Cancellation or Changing of an Appointment Time
At The Lash & Brow Bar we strive to exceed your expectations. On occasions you may need to change your appointment time or day and will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 12 hours’ notice so that another client has the opportunity to make an appointment
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Children:
At The Lash & Brow Bar we adhere to strict Occupational Health and Safety procedures. We have assessed the risk from electrical equipment, hot wax, steam and other dangers in the treatment rooms to be too high for children not under close and direct supervision by their parent. For this reason we do not permit children in the treatment rooms. Children must be supervised by an adult at all times and remain in the waiting area. We appreciate your respect for this policy and our priority is your children’s safety.
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RETURNS & REFUND POLICY
Products
If for any reason, you are not satisfied with your purchase, simply return the product within 30 days of purchase and we will gladly provide you with a refund or exchange. Please e-mail us within 14 days of receiving the item so that we can arrange a refund or exchange. All goods must be returned in new condition. Return postage is the responsibility of the sender.
Services
Refunds are not available for change of mind. If for some reason you are not satisfied we offer the chance to redo the service at customers expense.
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